Micro Center is an American computer retail store headquartered in Hilliard, Ohio. It was founded in 1979 and has 25 locations across 16 states. The company is a diverse workplace and offers free technical support for 90 days. Customers love the fast service and diverse staff at Micro Center. Many people use Micro Center as a one-stop-shop for all of their electronics needs. This article will explore some of the benefits of Micro Center as a retailer.
Micro Center is a popular electronics retailer
While many companies have a strong focus on sales, MicroCenter is unique in its approach to customer service. It cultivates a relationship with its customers by carefully qualifying each applicant, learning their needs and level of expertise, and using that information to make more informed purchasing decisions. In essence, the company puts the customer first, sacrificing dollar value for relationship. For example, it keeps the e-mail address and home address of 90 percent of its customers.
Despite the recent downturn, Micro Center has proved that the in-store customer experience is still vital. Huntington is a key partner, enabling MicroCenter to grow its business and increase inventory. The company has taken full advantage of the COVID-19 pandemic and is confident that it can return to growth and profitability. However, it has been far from business as usual over the past year. Its executives plan to put their strategic plan on track over the next year.
Rumours of closing Micro Center stores have circulated over the past few years, but they have yet to be confirmed. The company has not filed for bankruptcy and has not been bought by anyone. Instead, it plans to open three more stores in California. However, the business climate has been tough for MicroCenter, and rumors of its imminent demise have become more widespread. Although many of the employees are denying the reports, the company has announced plans to open three more locations in the next couple of years.
It offers free technical support for 90 days
For those who have purchased a computer from Micro Center, the company offers free tech support for 90 days. You can purchase extended warranty coverage to get support for your computer after 90 days. However, there is a small service fee for extended support. Whether you need assistance with an older computer or a new computer, Micro Center has the expertise to help. Its 80 support agents are available to help in English and are based in a call center in Ohio.
Zendesk has helped Micro Center save money by automating many manual processes. By automating a number of manual processes, the company cut its agent costs by three FTEs and reduced the average handling time by 30 percent. Since Zendesk integrated with the Micro Center phone system, it automatically created tickets, which reduced the number of calls to agents. Micro Center also realized that it was no longer necessary to hire additional agents.
It has a diverse workforce
If you are looking for a company that values diversity, Micro Center may be a good fit. Micro Center has a diverse workforce. The company has over 2750 employees. More than six out of 10 are men. The majority of the workforce is also Democratic Party members. On average, employees have been with the company for 3.9 years. The company’s diversity is evident in the number of employees who hold various certifications.
The diversity and inclusion efforts of the Micro Center’s HR and Recruitment teams are also a good sign. They are committed to recruiting diverse candidates and are actively involved in employer branding. The company’s mission and values guide the organization’s decision-making process. As a result, the company feels like a welcoming and respectful workplace. This includes employees’ contributions, recommendations, and reasons for leaving the company. As the Micro Center grows and expands, it is committed to making its workforce more diverse.
A diverse workforce is important for a business. Employees with varying backgrounds and perspectives are more likely to be innovative. They bring new ideas and perspectives to problem-solving. Having a diverse workforce also promotes teamwork. Diversity leads to greater success in any company. The Micro center’s diverse workforce has a positive impact on business and the community. These benefits are reflected in the company’s customer satisfaction and growth.